At The Paperless Office we believe that providing our Customers with a reliable and efficient Support service is critical to building long term relationships. Our technical team is highly experienced and understand the importance of maintaining business operations.
Our Technical Support options are essentially split into 3 categories However we want you to tell us what you need for your business and we will do our best to accommodate: -
- Bespoke (hyperlink + to own window displaying what it consists of)
- Diamond (hyperlink to own window displaying what it consists of)
- Platinum (hyperlink to own window displaying what it consists of)
Please click on the relevant link to find out more information.
As a minimum you will receive telephone support between the hours of 09.00 and 17.00 Monday to Friday excluding Weekend and UK Bank Holidays.
Support is not just not limited to technical issues and extends to providing information on new functionality as we continue to develop our services, training, industry best practices and product downloads for Resellers and end customers.
Key Features (place in RH column on page)
- Business hours coverage 9am to 5pm Mondayto Friday as standard (UK & NI)
- Access to UK Technical Support person + not a Call centre
- Access to online FAQs for self-service
- Available in quarterly, 1-, 2- or 3-year terms
- Telephone call to confirm final resolution